We provide support for software applications developed using the Avalonia framework. This includes assistance with user interface issues and functionality problem resolution specific to the Avalonia packages.

Avalonia offers a range of technical support including troubleshooting, bug fixing, and guidance on best practices for using Avalonia.

Users can report bugs via the designated support portal and email. Avalonia tracks these reports and provides updates on resolution progress.

Feature requests fall outside the scope of developer support, though we're happy to quote for development services.

A Designated User is an individual who has been explicitly named in a support agreement with Avalonia. This person receives the support services outlined in the agreement.

Enterprise Support offers enhanced support services, including quicker response times, remote problem resolution, and a kick-off session via video call. It is designed for more comprehensive and immediate support needs.

For Indie and Business Support, the response time is within five business days, while for Enterprise Support, it is within one business day. Complex issues may require initial responses followed by more detailed communication.

Support is not provided for preview releases, beta releases or release candidates.

Yes, the enterprise tier does offer unlimited support tickets. However, this is subject to a fair use policy. Our goal is to provide comprehensive support to all our enterprise customers. Should we notice an unusually high volume of tickets from a single agreement indicative of misuse, we reserve the right to limit the number of tickets in line with our fair use policy. This ensures all our customers receive timely and efficient support.